Refund policy
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7-Day Exchange & Replacement Policy
At Greexe, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a 7-day exchange and replacement policy under the conditions below.
Eligibility for Exchange
- The product is unused and in its original packaging.
- The exchange request is made within 7 days of receiving your order.
- You wish to exchange it for another product available on our store/website.
How to Request an Exchange
- Contact us within 7 days of receiving your order.
- Provide your order number and details of the product you want in exchange.
- Return the product in its original, unused condition and packaging.
- Once we receive and inspect the returned product, we will ship the replacement product to you.
Price Difference Policy
- If the new product has a higher price, you will be required to pay the difference.
- If the new product has a lower price, the remaining balance will be issued as store credit.
Contact Us
If you would like to request an exchange or have any questions about our policy, please contact us:
📧 Email: greexe14@gmail.com
📞 Phone: 0317-7162954
Thank you for shopping with Greexe! 😊